To recover the password this way, the account must be linked to a phone number, and you must have access to this number. If you don't have access to the linked number, follow the instructions from the dedicated article.
- Follow the link and tap Reset.
Make sure you’re not logged into another account on the portal. If you are, log out.
- Enter the email address that is linked to the account. Tap Continue.
- An SMS with an activation code will be sent to the phone number linked to your account. Enter the code in the corresponding field and tap Activate.
In some cases, the activation code may be sent via a messaging app (WhatsApp, Viber, Telegram).
- Enter the new password, confirm it, and tap Change.
- Password successfully changed!
- A message confirming that the password has been successfully changed will be sent to the email address to which the account is linked.
If the account was not linked to the phone number, restore the password via e-mail according to the instructions.