For various reasons, you may want to reset your game progress and start over. You can reset your progress only once in your account's lifetime.
- If access to the game is blocked permanently, i.e. forever, your progress cannot be reset.
- If your account is temporarily blocked, it can be reset. At the same time, the blocking period will not change—the account will remain blocked until the term of punishment expires.
During account reset, the following items will be reset/removed:
- Commanders, including:
* Those purchased and trained in exchange for Doubloons.
* Unique Commanders with specializations for certain ships.
* Those obtained from personal missions, special events, campaigns, etc. - XP and Elite Commander XP
- Credits and special resources: Oil, Coal, Steel, Ranked Tokens, and Clan Tokens, including those obtained/converted for Doubloons
- Valuable items purchased for Credits (ships, consumables, modules, equipment, etc.)
- Research in the Tech Tree
- Account statistics and achievements
- Camouflages, flags, signals, and other exterior elements, except for those that are mounted on Premium ships or have an equivalent value in Doubloons
- Containers
- Research Points of the Research Bureau
The following items will remain unchanged on your account:
- Free XP
- The number of Doubloons on your account
- Premium Account time that you had before the reset
- Premium and event ships
- Port slots
- Places in the Reserve
- Commemorative flags and rare achievements
- Сamouflages, permanent and expendable economic bonuses, and signals that have the equivalent value in Doubloons
- Premium camouflages that are currently mounted on Premium ships
If you participated in the closed beta testing of World of Warships, your archived statistics for this period will not be reset on the website.
Before resetting your account, you will need to confirm that the account was registered by you, as well as confirm that you understand and accept the terms of resetting your account and have no claims against the administration of the game.
After you provide all the required information, your account will be blocked and reset. This may take 1–3 days.
Important: You cannot cancel your account reset.
If you want to reset your account, send us a request.
Will ships purchased for Steel, Coal, or Research Points (such as Thunderer, Austin, Ohio, Puerto Rico, etc.) be removed?
No. These are Premium ships, so they will remain on your account.
Will unique upgrades be removed?
Valuable items purchased for Credits (ships, consumables, modules, equipment, etc.) will be removed.
Will unique Commanders be removed?
During account reset, Commanders will be reset/removed, including:
* Those purchased and trained in exchange for Doubloons.
* Unique Commanders with specializations for certain ships.
* Those obtained from personal missions, special events, campaigns, etc.
Will Clan progress, Oil, etc. be reset?
Account reset does not apply to Clans and Clan actions.
Will the following items be removed?
- Permanent camouflages/styles for Tech Tree ships (e.g. an Xmas style)
- Equipment (such as Hydroacoustic Search Modification / Surveillance Radar Modification) mounted on Premium ships
- Emblems and patches
Will the following items be removed?
- Signals mounted on Premium ships
Camouflages, flags, signals, and other items, with the exception of those that are currently mounted on Premium ships or have an equivalent value in Doubloons, will be removed. If camouflages, signals, and other items are mounted on Premium ships, they will not be removed. Camouflages mounted on Tech Tree ships will be removed.
The account registration date is 12/14/2018. Will the date change when the account is reset, or will it remain the same?
The account registration date will not change.
Will my statistics be deleted? I want my old statistics to be deleted
After resetting the account, will the Сampaign progress be reset as well?
After resetting my account, does this mean that my Сlan transfer history will also be deleted? I want to delete my Clan transfer history
Account statistics, achievements (destruction ratio, damage ratio, research in the Tech Tree, Research Points of the Research Bureau, etc.) will be deleted. If you participated in the closed beta testing of World of Warships, your archived statistics for this period will not be reset on the website.
Account reset does not apply to Clan actions.
Do I get protected matchmaking in my early plays after I reset my account? How many matchmaker-protected battles will I get?
Yes, you will have such a feature. Please take a look at this article.
Matchmaking features for new players
- A new player is considered to be a person who has played 200 battles or less, but the following rules apply here:
- A player who has played 200 battles or less and enters battle playing Tier I–IV ships will be placed in the queue for newcomers only.
- A player who has played 200 battles or less but enters battle playing a Tier V ship or higher will be placed in the general queue.
- If the waiting time spent by the first player in the queue exceeds 3 minutes, battles are possible where there is only one live player mirrored by a bot. In this case, the rest of the bots are distributed between the teams to mirror the team lineups in terms of ship tiers and types.
- A Division is placed in the sandbox queue only if all Division members meet the above requirements. If at least one of the Division members does not meet the requirements in terms of the number of battles or ship tier, the entire Division is immediately placed in the general queue.
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