Whenever possible, please provide our Player Support team with a WGCheck report.
Dxdiag reports, as well as a Python.log, come in handy when either a game does not support WGCheck or you have trouble generating the report.
The DxDiag report allows our Player Support team to check both your hardware and drivers, to assist you with a technical issue.
How do I obtain a Dxdiag report?
- Press keys [Windows] + [R]
- Type "Dxdiag" and click [OK]
- In the Dxdiag window, click [Save All Information]
- Click [Run 64-bit Dxdiag] when available.
- Name the file "Dxdiag_report" and click [Save]
- Attach the report to your ticket.