To further protect your account from unauthorized access, any Wargaming user can enable a second authentication factor. A mobile authenticator is an application on your mobile device that generates one-time passwords for logging into your game account and recovering access to it. This is the best way to protect your account.
To enable it, you need to install a special application on your mobile device — Google Authenticator or Microsoft Authenticator.
After enabling the second authentication factor, when logging into your account and performing other important actions (such as password recovery or generating backup codes), you will also need to use a special authentication code generated by this application.
Be sure to save the secret key for your mobile authenticator. You will need it if you lose your phone and want to restore access to your account.
Enabling the Second Factor Authentication is free.
- Go to the Account Management section
- Find the Second Factor Authentication
- Click Enable
- Follow the steps on the Portal
- Account email access required.
- Accounts with a phone number linked will need access to confirm the request through a free SMS.
- Enabling 2FA requires an Authentication Application, available on iOS and Android devices.
- When 2FA is enabled on your Account, ten (10) Backup Codes are generated. You can create new codes or view the remaining ones at any time.
- Go to the Account Management section
- Find the Second Factor Authentication
- Click Settings
- Click Disable Second Factor Authentication
- Follow the steps on the Portal
- Access to 2FA required.
- If you lose access to the Authentication App or don't have Backup Codes, contact Player Support.
Activating the Second Factor Authentication (2FA) requires an Authentication App.
Authentication Apps:
- After Activating 2FA in your Wargaming Account, don't delete the App or you will lose access to your Account.
Backup codes allow access to your Account when you lose access to the Authentication App.
How to access or generate new Backup Codes:
- Go to the Account Management section.
- Find the Second Factor Authentication.
- Click Settings
- Click Backup Codes
- Generate and input an Authentication Code
- You can either check, save, or generate new Backup Codes
Good to know:
- When 2FA is enabled on your Account, ten (10) Backup Codes are generated.
- Each Backup Code can be used only once.
- After a Backup Code is used, a notification email is sent.
- Backup Codes can be created to check any time.
- Backup Codes can be generated no more than 2 times every 15 minutes.
- After requesting new Backup Codes, the old ones will be disabled.
- Store your backup codes and secret key in a safe place. Do not give them out or show them to anybody.
- Access to 2FA required.
- If you lose access to the Authentication App or don't have Backup Codes, contact Player Support.