Credit & Debit card

1. Log in to the Premium Shop website and go to the page for the game you want.
2. Select the bundle you want to purchase.
3. Click the «PURCHASE» button and select the payment method «MAESTRO, VISA, MASTERCARD, UNIONPAY, JCB, DISCOVER, DINERS».
   

   

4. Click the «BUY NOW» button.
5. Enter your payment details and click «PAY NOW»
   

   

6. If the payment is successful, you will receive a notification at your account email address.

To pay with an American Express card, please select a different payment method: "AMERICAN EXPRESS CARDS":

• When making your payment by card, make sure the [Save this card for future purchases] checkbox is checked.
  

  

Some card issuers may refer to this number as the Card Verification Number, Card Verification Value, or Card Verification Code. 

Visa / Mastercard

• The security code appears as a three-digit number on the back of your card in the signature area.

American Express

• The security code appears as a four-digit number on the front of your card, either on the left or right side.

Please verify the following to ensure your card payment is processed successfully:

1. Make sure there are no typos in the card information you provided.
2. Check your card's expiration date.
3. Check your payment limits with your card issuing bank.
4. Does your card have a CVV code on the back?
   If there is no CVV code on the back of your card, enter three zeros or the last 3 digits of your card number in the CVV field. If the purchase still fails, use another card or try a different payment method.
5. Is online payment enabled for your card?
   If you receive the error “The card was not accepted by the bank,” contact the bank that issued your card and request activation of online payments. In some banks, this service may not be enabled by default or may be paid.
   Please note that some banks do not support online payments for certain types of cards.
6. Does your card support international payments?
   Please note that our Premium Shop does not accept cards issued by banks of Russian Federation.

To learn more about why your payment is not going through, please contact your card issuer’s support service first.

If the issue persists after contacting the issuing bank, contact our Player Support team. Alternatively, you can try another payment method.

1. Check whether you have received a confirmation email about the payment.
2. If you have received the email, log in to the game client so that the purchased in-game items appear in your account.
3. Make sure that the email address that received the notification matches the one you use to log in to your account.

If you did not receive the email, check your “Spam,” “Blacklist,” and “Trash” folders. If the email is not there, contact our Player Support team. Please include the following information:

• Account login (email address) used for the payment.
• Date, time, and amount of the payment.
• First 6 and last 4 digits of the card number.

1. After logging in, navigate to Payment Methods
2. Select the payment method you want to remove.
3. Click [REMOVE].
   

   

4. Click [YES, REMOVE IT].
   

   

If you face any issues when unbinding your card, contact our Player Support team.