How to prove that you registered the account

To prove that you were the one who registered the account, please indicate the following information in your ticket:

1. The country and the city where you registered the account.
2. The phone number that is linked to the account. If there were several numbers, list them all.
3. Details of all payments made to your account. The data you need to provide depends on how you paid:

E-wallet:

• Specify the method of payment (Paypal, Wechat, etc.).
• Attach a separate screenshot for each payment from the wallet transaction history.
• Attach a screenshot of the full payment history.

Bank card:

• Indicate the first six and the last four digits of the card number.
• Provide a statement from the card account or screenshots of payment system transactions (PayPal, Alipay, etc.).

Mobile payment or SMS:

• Specify the phone number used to make the payment.
• Specify the payment date and amount.
• Attach a statement from your personal account with the mobile operator, showing payments to the game.

Steam:

• Additionally provide your 17-digit Steam ID from your Steam profile details.

Android (Google Play)

Apple (MacOS, iOS)

Microsoft

Nintendo Switch:

1. Log in to Nintendo Account.
2. Tap the eShop Menu.
3. On the resulting page, select "Information About Account Activity".
4. Take screenshots of all transactions related to our game and send them to us.