How do I request a refund?
Purchases can be refunded only within a 180-day period when the paid items remain unused. To request a refund, please contact Player Support and have the following information ready:
- Payment method: Paypal, Credit Card, Bank Transfer, …
- Date and time of the purchase
- Name of the purchased bundle
- Amount or price in your currency
- Order Number in the purchase confirmation email. Example: 0199ba14cf3011e5834f38eaa78b2fac
- Proof of purchase: a screenshot of the transaction details confirming the charge
For Steam DLC Refund:
- Steam order number;
- Payment confirmation: screenshots of the payment receipt from the Steam wallet;
- Steam account nickname;
- Steam ID.
How do I request a transfer of payment?
Transfers are possible in exceptional cases provided the minimum conditions are met (a refund is unavailable and the purchase has not been used in-game). The final decision on the transfer is made by Player Support.
Have the following information ready:
- Payment method: Paysafecard, Phone, etc.
- Date and time of the purchase
- Name of the purchased bundle
- Amount or price in your currency
- Order Number as seen on the purchase confirmation email. Example: 0199ba14cf3011e5834f38eaa78b2fac
- Proof of purchase: a screenshot of the transaction details confirming the charge
- The account nicknames between which the transfer needs to be made
- Epic Games Store DLCs are non-refundable.
- Some payment providers have their own time limits for refunds. Once it has elapsed, we will no longer be able to process your refund request.
- Purchases through the World of Warships Armory can be refunded when no more than one (1) battle is played with the ship.