Steps to Follow When Unable to Access Your Account
To restore access to your account, please use the following instructions:
If you suspect that your account credentials could have been compromised, please complete the following security recommendations:
- Check your computer or device for malware and potentially dangerous programs (viruses, spyware, etc.). Before checking, make sure that the antivirus database has been updated to the latest version.
- Request a new account password here.
- Unlink all social profiles (Steam, Facebook, Google, etc.) in Account Management and then link them back if necessary.
- Bind your phone number to the account and/or enable the second authentication factor to increase the account's security.
If you become aware of any unauthorised use of your Account or any other breach of security, you need to submit a ticket to Player Support. If you cannot sign into your account, you can send an anonymous ticket.
How to Send an Anonymous Ticket
- Follow this link.
- Select the game from the list.
- Click “Contact Support” button.
- Select the appropriate question category from the “Login issues” section.
- Click Create Ticket.
- When creating the ticket, provide as much detail as possible. This will help us process your ticket quicker. Attach files, if needed.
- Double-check the information you have entered, then click Send Ticket.
- Your ticket has been created. Any replies from the Player Support employees will be sent to the email address you specified as “Your contact email address” when creating the ticket. Please make sure that you have access to the specified email.
For reasons of confidentiality, we consider such issues only upon the personal request of the user who registered the account. If your friend/clanmate lost access to their account or you suspect that their account was hacked, please ask them to submit the request themselves.